Overview

At Douglass Innovation Inc. d/b/a Threedom (“Threedom,” “we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.mythreedom.com), interact with our social media accounts, receive our catalogs, or otherwise engage with our brand.

By using our Site or Services, you consent to the practices described in this Policy.

 

Information We Collect

We may collect personal information when you:

• Place an order or make a purchase
• Create or update an account
• Subscribe to our email or SMS marketing lists
• Request a catalog or sign up for direct mail
• Enter a contest, promotion, or survey
• Submit a review, testimonial, or other User Content
• Contact us by email, phone, or through social media
  

We may also collect personal information that you choose to provide to us in any other way, such as when you submit customer service inquiries, warranty claims, participate in promotions, interact with us at events, or otherwise communicate with Threedom.

The information we collect may include:

• Name, email, phone number, billing/shipping address
• Payment information (processed securely through Shopify’s payment system; we do not store full credit card numbers)
• Order history and preferences
• Device information, browser type, IP address
• Cookies and similar technologies to improve your browsing experience
  

 

How We Use Your Information

We may use your personal information for the following purposes:

Orders & Customer Service

• Process and fulfill purchases
• Deliver orders and communicate about status or delivery issues
• Respond to customer service requests

Marketing (Catalog, Email, and SMS)

• Send printed catalogs, promotional offers, and other mailings
• Deliver promotional emails about new products, special offers, or brand updates
• Send promotional SMS/text messages (only with your consent)
• Personalize offers and product recommendations
  

Text Messaging (SMS): By providing your mobile phone number and opting in, you consent to receive promotional text messages from Threedom. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP to any message.

Improvement & Analytics

• Improve our website, products, and customer experience
• Monitor traffic, preferences, and usage patterns
• Provide more relevant marketing
• We may also use aggregated or anonymized data, along with predictive analytics tools, to better understand customer preferences, improve product recommendations, and enhance future marketing programs.

 

Sharing of Information

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors
• Shipping and delivery providers
• Email, catalog, and SMS marketing services
• Analytics and website performance tools

These providers are only permitted to use your information on our behalf and are not authorized to use it for their own purposes.

We may also disclose your information if required by law, legal process, or to protect the rights, property, or safety of Threedom, our customers, or others.

 

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences and settings
• Improve website performance
• Track usage to help us improve
• Provide relevant marketing

You can set your browser to refuse cookies, but some parts of the Site may not function properly.

 

User-Generated Content and Media

By tagging @mythreedom on social media, using our branded hashtags, or submitting reviews, testimonials, photos, or videos, you grant Threedom permission to use that content (with credit) in our marketing, social media, and other materials.

If you attend events, trade shows, or public spaces where Threedom is present, you may be photographed or recorded. By participating, you consent to our use of your image, likeness, and voice in promotional materials.

Security of Information

We take reasonable measures to protect your personal information, including encryption during checkout and limiting access to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such data, we will delete it.

 

Your Choices

You have the following options to manage your personal information and marketing preferences:

• Catalog Mailings: Contact us to opt out of receiving catalogs.
• Email Marketing: Unsubscribe at any time by clicking the link at the bottom of our emails.
• SMS/Text Messages: Reply STOP to any promotional text message to opt out.
• Account Updates: If you created an account, you may log in to update or correct your information.
• Cookies: Adjust your browser settings to refuse cookies.

Please note: You will still receive transactional communications (such as order confirmations or shipping updates) even if you opt out of marketing.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “last updated” date. Your continued use of our Site after changes are posted constitutes acceptance of the updated Policy.

 

Contact Us

For questions or concerns about this Privacy Policy, or to request updates or deletion of your information, please contact us:

Threedom
1740 45th Street SE, Willmar, MN 56201
service@mythreedom.com
(320) 403-9482